Informace

Basic information on purchasing at Florbal.com.

  1. How to shop
  2. Terms and Conditions
  3. Delivery
  4. Claims and returns
  5. Frequently Asked Questions
  6. About us

1. How to shop

How to shop

Shopping at Florbal.com is easy, however we would like to offer you a simple instructions on how to shop correctly.

1. Find a product in the store that you would like to buy

2. Then click on "Add to cart" button. At this moment your order is not yet binding, you can cancel it anytime.

3. If you wish to buy more products keep searching and choosing and once you spot something you would like to buy just click on the button "Add to cart" once more. You can of course order multiple pieces. In the field "Quantity" in your shopping cart type in the number of pieces required and then press button "Re-count".

4. Once you are sure to proceed and place your order, in the "Shoppin cart" click on "Pay". (If you are not in the "Shopping cart" click on the right side on "Pay").

5. After submitting the order you will be asked to log in if you are an exixting customer otherwise you will be asked to provide your e-mail address in case you are shopping at Florbal.com for the first time.

6. Once you log in or provide your e-mail address you will be automatically redirected to the page where you select place and method of the delivery.

7. On the following page you will see your order summary including postal charges and the total price that you will be charged. If you have no objections please press the "Confirm your order" button which makes the order binding from your side. 

8. Once the order has been successfully sent and entered into the database you will see your order number. You will receive a confirmation e-mail to your e-mail address. Please note - if you do not receive order confirmation by e-mail it might mean that the order was incorrectly saved into the database. In such case please contact us immediately. 

9. Order you will receive will contain an invoice. Thank you for shopping at our store.

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2. Terms and Conditions

Eshop owner is Florbal.com s.r.o., Hlinky 34, Brno, Post code: 603 00, Company ID: 03933008, VAT: CZ 03933008

General terms and conditions (hereinafter as "T&C's") in accordance with the provisions of  § 1751 act no.  89/2012 Coll. of the Civil Code (hereinafter as "civil code") are integral part of the purchase and reservation contracts concluded between a customer and a seller by means of website and e-shop of www.florbal.com.

I.2. Definitions:

E-shop - website, electronic store and a reservation system, all available on the webpage www.florbal.com.

Seller -Florbal.com s.r.o. with a business location in Brno, Hlinky 34, Brno, post code: 603 00, Company ID: 03933008, operating the e-shop.

Branches - stores with floorball equipment with location on Hlinky 34, Brno, post code: 603 00 and Kurta Konráda 6, Prague, post code: 10900, operated bz the Seller.

Customer -  person concluding the purchase or reservation contract with the seller by means of e-shop.

Consumer -  in accordance with the provisions of § 419 civil code each person who outside of their business activity or outside their independent excercise of their profession concludes a contract with a entrepreneur or otherwise acts, is to be considered consumer.

Entrepreneur - person that does not concludes a contract as a consumer.

Reservation - if customer reserves a product by a form and clicking on "Reserve" this does not concludes a contract.  The product(s) will be reserved in the store for a purpose of viewing and with the option to try on before the eventual purchase.

Making a reservation - viewing and trying the reserved goods in the store on the basis of concluded reservation contract.

II-. Conclusion of purchase contract

II.1. Products offered in the e-shop with the stated price defines the offer for conclusion  of purchase or reservation contract subject to depletion of stocks or loss of ability to perform a business activity in accordance with the provisions of § 1732 art. 2 of civil code.

II.2. Using the form in the e-shop and clicking on "Buy" button customer can accept the offer for purchase contract conclusion by sending a binding order, or they can reserve the products(s) through the the form by clicking on the "reserve" button in the store in order to see this product and try it before eventual purchase for the price stated in the e-shop at the time of the reservation.

II.3. Purchase contract is concluded by sending an order by a customer through the e-shop.

II.4. Content of the contract is confirmed to the customer by seller after the order is sent together with these general terms and conditions and tax receipt/invoice to the e-mail address as stated by a customer in the order.

II.5.  Purchase contract does not arise in case when supplies of goods under conditions specified in the customer's order are depleted or in case of loss of the ability of entrepreneurs to fulfill these T&C's (for example if the goods cease to be produced, their properties are modified or the producer increases the prices).

III. Concluding a reservation contract

III.1. Goods offered in the e-shop for the stated price in terms of the provisions of the Civil Code 1732/2 .§  of the Civil Code 1732/2 § represent a offer for purchase or a reservation contract, subject to inventory depletion or loss of ability to be fulfilled by entrepreneur.

III.2. Using the form in the e-shop and clicking on "Buy" button customer can accept the offer for purchase contract conclusion by sending a binding order, or they can reserve the products(s) through the the form by clicking on the "reserve" button in the store in order to see this product and try it before eventual purchase. Reservation is also related to the price stated in the e-shop at time time of placing the reservation.

III.3. Reservation contract is concluded by sending the reservation through the e-shop by a customer.

III.4. Content of the contract is confirmed to the customer after sending the reservation together with these terms and conditions to the e-mail stated by a customer in the reservation.

III.5. Once the reserved goods are available to be viewed in the seller's store, customer will receive an information from a seller to their e-mail address as stated by customer in the form.

III.6. The reservation contract does not arise case when supplies of goods under conditions specified in the customer's order are depleted or in case of loss of the ability of entrepreneurs to fulfill these T&C's (for example if the goods cease to be produced, their properties are modified or the producer increases the prices).

IV. Basic rights and obligations arising from the purchase contract

IV.I. A purchase price can be in case of purchase contract conclusion through the e-shop payed by a credit card through a payment portal, by transfer/deposit into the account and cash on delivery.

IV.2. When paying by cash on delivery the purchase price is payable upon delivery of goods to the customer. When paying by a credit/debit card or by a transfer/deposit into the account the purchase price is payable within 14 days since the purchase contract conclusion.

IV.3. The seller is obliged to send the goods to the customer within 14 days since the purchase contract was concluded in case of payment of the purchase price by cash on delivery, or within 14 days since the payment of the purchase price in case if paying by credit/debit card or by transfer/deposit into the account.

IV.4. In case of conclusion of the purchase contract through the e-shop the goods are handed over by the seller to the customer by delivering these to the address stated by a customer in the order form. The customer is obliged to accept the goods.

IV.5. Should the goods not be accepted by a customer and they are returned back to the seller after unsuccessful delivery, the purchase contract expires. In such case both parties are obliged to return everything that was received from the other party. The seller is then entitled for reimbursements associated with unsuccessful delivery of the goods to the customer. In such case the seller is entitled to credit the costs on to purchase price if it was payed by a customer.

IV.6. For the out of court settlement of consumer disputes is competent the Czech trade inspection, registered office Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website:                http://www.coi.cz

V. Basic rights and obligations arising from the reservation contract

V.1. Upon a reservation contract customer is entitled for use of the reservation ie. to see and try the reserved products in store of the seller. Customer is also immediately after the use of reservation contract entitled for conclusion of the purchase contract for the price of the goods that was offered at the e-shop at the time of concluding the reservation contract.

V.2. The reservation contract concluded by sending the reserve form through the e-shop expires in case, when customer does not use the reservation in the seller's store within 5 days since sending the communication with information that reserved products are ready to the e-mail address stated by a customer in the reserve form.

VI. Rights and obligations from goods defects

VI.1. Customer is obliged to see the goods immediately after taking over.

VI.2. If any defects are found on the goods, customer is obliged to report these defects to the seller without unnecessary delay.

VI.3. If a customer is a consumer:

a) is entlitled to use the rights from defects that arise within twenty four months since accepting the goods. This does not apply in case if defect on products sold for a lower price because of such defects; in case of defects caused by wear dueto their normal use; in case of defects corresponding the intensity of use or wear and tear in used goods.

b) In case of defects that are a substantial breach of the contract, customer has a rights for:

- defect removal by supplying a new or missing goods or their parts;

- defect removal by repairing the goods

- adequate discount on the purchase price

- contract withdrawal

c) Customer is obliged to report to the seller which right did he choose according to article VI.3. point b) T&C's, when they report the defect or without any unnecessary delay after that. The choice cannot be without written agreement by seller modified. Should the buyer not advise the seller regarding their choice of right in time, he has the same rights from defects as it would be insubstantial breaches of the contract. If the seller fails to remove the defect according to the  article VI.3. point b) T&C's in time or refuses to remove it, the buyer has right to claim a discount on the purchase price or can withdraw from the contract.

d) In cae of defects that are insubstantial breach of the contract, the customer has a rights for:

- defect removal;

- adequate discount on the purchase price

e) If the seller fails to remove the defect according to the  article VI.3. point b) T&C's in time or refuses to remove it, the buyer has right to claim a discount on the purchase price or can withdraw from the contract.

f) If the goods has a defect in accordance with the provisions of  § 2161 of the civil code during acceptance of the goods by a customer, they have the right for delivering a new goods without defects, unless inadequate due to a nature of the defect. Should the defect apply only to the part of the goods customer is only entitled for replacement of defective parts. If the goods can be repaired without delay customer has a right for free repair of the goods.  If new goods or their parts without defects cannot be delivered and if they cannot be repaired without unnecessary delay, customer has the righ to withdraw from the contract.

g) If the defect repeats in accordance with article VI.3. point f) T&C's even after the repair or if the number of defects increases customer is entitled for goods exchange or to withdraw from the contract even in case of removable defects, therefore in cases where the exchange or contract withdrawal are inadequate due to the nature of the defects.

VI.4. If the customer is an entrepreneur:

a) it establishes a right from defective performance exclusively a defect, arising after the transfer of risk of damage to the buyer.

b) In case of defects that are substantial breach of contract, customer is entitled for:

- defect removal by delivering new goods or delivery of mising good or its part;

- defect removal by goods repair;

- adequate discount off the purchase price;

- withdrawal from the contract.

c) Customer is obliget to inform the seller which right he choosed according to article  VI.4. point b) of T&C's when notifying about the defect or without unnecessary delay after it. This cannot be modified without written consent of seller. Should the buyer fail to notify the seller about his right selection in time, he will have the same rights as if they were insignificant breach of contract. Should the seller fail to remove the defect in time as per article  VI.4. point b) of T&C's or refuses to remove this defect, buyer acquires right to demand discount of the purchase price or can withdraw from the contract.

d) In case of defects that are insignificant breach of contract customer acquires rights for:

- defect removal;

- adequate discount of the purchase price.

e) Shoul seller fail to remove the defect in time or refuses to remove it as per article  VI.4. point b) of T&C's, customer acquires the right to demand a discount of the purchase price or withdraw from the contract.

VI.5. In case of any claims customer is obliged to deliver the goods to seller together with the defect notification. Costs associated with claims are responsibility of the customer, if they are unreasonable.

VII. Withdrawal from the contract by customer

VII.1. Should customer be a consumer and concluded a contract with the seller via e-shop, he has a right to withdraw from the contract without giving any reason within 14 days since customer received the goods. Customer does not have the right to withdraw from the purchase contract whose subject is a floorball stick if he removed the plastic packaging from the grip which due to a hygiene reasons protects the handle grip.

VII.2. Customer is obliged to inform the seller about withdrawal from contract in writing providing their contact details. Customer can use the form attached to these terms and conditions in order to notify the seller.

VII.3. Customer has to send the withdrawal from the contract to the seller's address by the last day of period stated in article VII.1. T&C's. Withdrawal is valid since delivering these information to the seller.

VII.4. Should customer withdraw from the contract he is obliged to hand over or send the goods to the seller within 14 days since the contract withdrawal. Costs associated with returning the goods are customer's responsibility.

VII.5. Seller is obliged to return the received purchase price to the customer and the delivery costs in the amount of the cheapest shipping method that was at the time of concluding the purchase contract offered on the e-shop if these costs were received from the customer. Seller returns the costs to the buyer within 14 days since the contract withdrawal, however not before customer delivers the goods or confirmation of shipping the goods to the address of the seller.

VII.6. Should customer return the goods damaged after contract withdrawal therefore with decreased value due to other handling then required to inspect the goods, he should be responsible for the decreased value. Goods impairment that is customer's responsiblity according to this provisions particularly includes: fraying of the bottom edge of floorball stick blade, damaged stick polish, dirtiness, wear and tear of knees at goalkeepers trousers...

VIII. Bonuses

VIII.1. If customer was provided with any bonus depending on the purchase price (gift, discount, free delivery etc.), the customer is obliged to return the bonus or its value together with the goods that is relevant to the contract withdrawal, should he withdraw from the contract or its part for any reason, therefore the purchase price decreases below the level justifying providing the said bonus.

VIII.2. If customer is obliged to return the value of provided bonus to the seller according to the provisions of article VIII.1. of T&C's (gift, discount, free delivery) in case of withdrawal from only part of the purchase contract, this seller's claim will be set off against the purchase price, which seller will be obliged to return to the buyer without a need of any further action.

IX. User account Privacy policy

IX.1. Customer can purchase or reserve the goods in the e-shop either once without registration or repeatedly based on registration a creating user account in the e-shop system (hereinafter "user account").

IX.2. User account is protected by username and password that are chosen by buyers. The seller is entitled to cancel buyer's user account in case when it is not used for period of time longer than 2 years, alternatively in case of breach of buyer's responsibilities from the purchase or reservation contract.

IX.3. Personal data that are provided by customer to the seller for processing during one-off purchase or when creating new user account are protected by law no. 101/2 000 Coll. Personal Data Protection (hereinafter PDP) therefore any concerns regarding personal data protection that are not covered in this article are subject to this law.

IX.4. Buyer - subject of data in sense of provisions § 4 point d) PDP hereby agrees with processing of followin personal data: name, surname, title, address, VAT number, e-mail, phone number, (hereinafter "personal data").

IX.5.  Buyer agrees with processing of personal data for the purposes of user account management, concluding purchase and reservation contracts and for purposes of proper implementation of the rights and obligations of those contracts. Providing personal information is optional according to  provisions of § 11 par. 2 PDP.

IX.6.  Buyer is obliged to alwazs provide only truthful information and is obliged to inform the seller about personal data change within a reasonable time according to provisions of art. IX.4.

IX.7. Personal data will be processed in electronic or written form an indefinite period. Seller can authorize third party to process personal data and they can be disclosed only to a carrier for delivery of goods.

IX.8. Should the buyer request an information about processing their personal data seller should be obliged to provide this information without unnecessary delay. The contents of this information is set out in section § 12 par. 2 PDP. The seller is entitled to request reasonable compensation for providing this information according to this article of T&C's, not exceeding the costs that were necessary to provide this information.

IX.9. In case the buyer discovers or suspects that seller or third party authorized to process personal data are processing these contrary to protection of private and personal life or contrary to the law specifically should the data be incorrect with respect to the purspose of processing, buyer can request explanation from seller or authorized person according to provisions  § 21 PDP, alternatively can request the seller or third party to remove the defective condition. This can especially concern blocking, repair, supplementing or liquidation of personal data under the PDP. Should this request from seller's side or a third party be found justified, the competent body will promptly remove the defect.

IX.10. If the buyer does not choose another option, they agree with processing of their personal data for purposes of sending commercial information and communications to the seller.

X. Cookie storage

X.1. Buyer agrees with storage of "cookies" on the hard drive of their computer that simplify differentiation of individual e-shop usres.

XI. Delivery.

XI.1. Participants of the purchase or reserving contract are obliged to all mutual nagotioations provide in writing except where the contract or these T&C's allow communications via electronic means of communication.

XI.2. Document is considered delivered by dropping into mailbox, personal takeover of the addressee or the expiration or the period of deposit postal service providers.

XI.3. Buyers delivery address is the address stated in his user account, eventually when concluding reserving or purchase contract. Delivery address of the seller is Florbal.com, Hlinky 34, 60300 Brno.

XI.4. Information related to seller's offers and othe commercial communications will be sent to the e-mail address stated by the buyer. The buyer hereby grants a permission to receive offers and commercial communications under this clause.

XII. Product images

XII.1 All images are only for illustrative purposes and may differ from the actual product.

XIII. Final and temporary provisions.

XIII.1. If the relationship based on the contract includes international element the both sides agree that the relationship is governed by Czech law.

XIII.2. Contract including the T&C's is archived by the seller electronically and is not accessible.

XIII.3. The attachment of these T&C's is example form for withdrawal from the contract.

 

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3. Delivery

The goods from e-shop Florbal.com can be collected in our stores in Brno or Prague, that can be found on following addresses:

Florbal.com
Hlinky 34
603 00 Brno 
Czech Republic

phone: +420608834190

Florbal.com
Kurta Konráda 6
109 00 Prague 
Czech Republic

phone: +420608834190

The goods can be collected Monday till Friday within opening times 10am - 6pm and Saturdays 9am - 12pm in Brno. In Prague Monday till Friday eithin opening times 10am - 6pm and on Saturdays 9am - 12 pm.

Payment and delivery in EU

Goods can be delivered via contractual carrier in price from 6,00 € in the form of package. If the total price for your order exceeds 90,00€ you'll  get FREE delivery. 

Goals in size of 160x115cm and all kinds of rinks  are sent via special delivery services. 

Delivery time is 5-7 days once the order is shipped from our store. 

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4. Claims and returns

Claims of delivery services

If you receive damaged order, please follow these steps:

  • Always inspect the order in front of the carrier. 
  • If the packaging is damaged (wrinkled, torn, soaked...) immediately write down the protocol about damaged shipment with the carrier. 
  • Do not let the carrier to convince you that the order was not properly secured. 

In case of any issues with the carrier, please inform us on obchod@florbal.com. Subject should read "Delivery complaint", desribe the issue and provide us with your contact details, shipment number and order number. Your issue will be addressed with the carrier and we will notify you about the next steps. Damaged packages cannot be your concern and can not make your shopping at our shop unpleasant.

Claims of defective goods

Person receiving the package is obliged to see the products and claim the loss at the shipper in case of damages obvious and on the surface of package visible or evident and inside noticeable partial loss of goods. A damage report needs to be immediately wrote down about the extent of damage or partial loss of content.  The shipper is obliged to write such report. 
If the damage or partial loss is not obvious when receiving the goods by a customer, person receiving the goods is obliged to notify the shipper about damage occurance without any unnecessary delay after such damage is discovered, the latest within 3 working days since the package was delivered via phone on number +420608834190. 
The recipient is obliged to allow the shipper to physicaly see the damage extent before the damage report is written.

In all cases it is necessary to provide following in order to make a claim: complete list of product parts and invoice photocopy. Claimed defect must be reported without unnecessary delay once the consumer had a chance to see the product or when the defect originated.

Claims of goods follows respective provisions of the civil code and the Consumer Protection Act. In case of inadequate nature of goods defect (based on written specialists assesment, if required by the nature of the product) this goods will be exchanged for the same piece, or in case of part's damage this part will be exchanged. If new product cannot be supplied, the consumer acquires a right for contract withdrawal in case the complaint is admitted. Should the exchange be disproportionate consumer acquires a right for free defect removal. 

The buyer is obliged to send claimed goods to the following address: 

Florbal.com
Hlinky 34
603 00 Brno
Czech Republic

Delivery costs requried to deliver goods to the seller are covered by the buyer.
Once all the above mentioned necessities are provided, the buyer shall commence the claim procedure with the shipper The shipper is obliged to deal with the claim within 30 days since its application. The seller hereafter notifies the buyer within three days since receiving statement of claim from the sender. The seller shall not be responsible for damages resulting from the operation of the products, functional properties and damages caused by caused by external events and mishandling. The warranty does not apply to defects of such origin. We will always inform you about the result of your claim by phone, e-mail or via administration interface.

Money-back guarantee for goods

Unused goods can be returned or exchanged within 14 days since receiving the goods from the delivery company as per paragraph 6 of the Civil Code no. 367/2000. Personalized products (stick shortening, printed products) and products that were removed from the hygiene-protective packaging (removed foil from the grip at sticks) cannot be returned or exchanged. Incase of goods return the refund will be sent to you immediately by a bank transfer. Consumer shall be liable for decreasing of value of goods, which arose as a result of handling. E-shop is not a rental shop and abuse of withdraw is not worth it. Therefore should there be a visible wear on the returned goods (scratched blade, used grip, used goalkeeper's equipment) you will be charged the amount for putting the goods to their original state.

Shall this be decided, the undamaged goods without any signs of wear (scratched lower part of the blade) or tear must be sent back in their original packaging (e.g. the foil from grip cannot be teared) within the stated time period (shipping date is determinative). Once returned goods are received, the seller shall return the specified refund to customer specifically via bank transfer within 10 working days.

The money will be immediately refunded to you via bank transfer.

If the supplied product do not fit to the buyer or are in different color then required, the customer canr equest goods exchange or a refund within 14 days since receiving the goods. The goods exchange will take place only in case that the goods are not damaged and haven't been used. In case of goods return the money will be immediately refunded to you via bank transfer. Consumer shall be liable for decreasing of goods value that arose due to mishandling. E-shop is not a rental shop and abuse of withdraw is not worth it. Should there be a visible signs of wear and tear on the returned goods (scratched blade, used grip, used goalkeeper's equipment) you will be charged the amount for putting the goods to their original state.

  • The goods must be intact in its original packaging(e.g.  hygiene-protective packaging from the grip cannot be removed, scratched lower part of the blade) so that it can still be offered to the customers. 
  • The customer must send the package within 14 days since receiving the goods. 
  • The returned package must contain invoice photocopy together with bank account number where the refund will be sent to. 
  • We only refund the money for the goods, not postal fees. Packages sent via cash on delivery will not be accepted. 
  • Money can only be refunded via bank account transfer or card.

Please return the goods to following address:
Florbal.com
Hlinky 34
603 00 Brno
Czech Republic

Cancelling your order: 

  • The order can be of course cancelled prior being sent from us.
  • The order can be cancelled via phone or e-mail.
  • In case of cancelling the order that was already paid for by a card or
    using a banks keys (mPlatby etc.) the refunded amount will be decreased by handling fee in the amount of 2,2% from the total price and case of card payment and 1,2% in case of payment by a bank key.
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5. Frequently Asked Questions

Frequently Asked Questions

Delivery and payment

» How much do I pay for postage and packing?

We never charge you for the packing. All orders are dispatched via Obchodní balík České pošty or GLS shipping services, which allows you to have the order received on the next day from the shipping.

You receive a free delivery on orders over 2500 kc.  

 » Can I pay by a card at your store?

Yes, you can pay by a card for any goods. This type of payment is also ideal for a customers from abroad.

You can pay by a card also in one of our branches or at the personal collection of goods.

» I couldn't pay by a card, what can I do?

If payment for your order by a card failed, you can still change the payment method to cash on delivery or transfer into a bank account. In case you change the payment method to cash on delivery please contact us on info@lorbal.com  or 541214249. In case you change the payment method to bank transfer you can pay according to the proforma invoice that was issued with your order during the card payment which contains all important details

Product availabilty

» When can I expect the goods that are in ctock in e-shop?

If the selected goods in e-shop are in stock, we can ship them right after packing. The goods are usually delivered to you by the next day. Valid for cash on delivery and orders received until 2pm.

» What means goods on order?

If the system reports: on delivery when you are verifying product's availability, it means that the goods are currently not in stock. The goods are ordered with supplier once the order is created and sent. The goods that are not in stock might have prolonged delivery time.

Personal collection

» Can the goods be personally collected?

Yes, all goods can be collected personally in store in Brno or Prague.

 » When the goods will be ready to collect?

Usually goods ordered for personal collection are ready the next day from placing the order. Before collecting the goods please await the e-mail notifying about the goods being ready.  More info about personal collection.

» How do I know that the goods are ready to be collected?

The goods are ready to be collected once we send you information e-mail. Please wait until we  More info about personal collection.

The store

» Can I try on and purchase the offered products?

YES, in our store in the centre of Brno, Hlinky 34 or in Prague, Kurta Konráda 6. If the goods won't be at store they can be delivered to the store after a phone agreement (with respect to stock availability).

 » How to proceed if I wish to try on different sizes in store?

It may happen that you are not sure which shoe size fits you. In that case create and order that contains multiple sizes (maximum 2 sizes), select personal collection and we will get the goods ready for you.

 » Can I pay by a card in store?

YES! You can pay by a card in store.

Exchanges and claims

» How to proceed when ordered goods don't fit to me?

We are trying to minimize the risk of wrong size by communication before placing the order, however it cannot be excluded that the product won't fit.

Therefore the goods can be returned without giving any reason in period of 14 days since the delivery company received the goods. The correct size will be sent to you immediately, alternatively different substitution can be offered or a refund.
When exchanging the goods it is necessary to fill out a claim form.  More info about claims can be found in section How to claim. Upon logging in to the user section you can monitor the progress of the claim.

 » How to proceed if I want to claim the goods?

Detailed description on how to proceed in case of claims can be found in section How to claim. Upon logging in to user section you can monitor the progress of the claim.

Others

» I have difficulties ordering via Internet. How to proceed?

It might happen that due to a strict internet connection settings (usually within corporate networks) you will not be able to order the goods from our shop. 
In such case you can place your order by:

  • phone (+420541214249)
  • e-mail (info@florbal.com)

!! Please don't forget to provide all the details required for successful shipping (address, phone, e-mail,...)

» I have a voucher, how do I add it?

The voucher can be added in the cart - in the field "Discounts and vouchers" under Cart content where is the list of products in your cart. Insert the code of voucher and click on "Add voucher". Once voucher is applied the price will be automatically recounted. Multiple vouchers can be applied on one order. Please note: voucher can be used only once under one registered user.

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6. About us

Our team

Who is behind the whole operation of our business? Who takes care of orders, who looks after the offer and who is reponsible for packaging?

We would like to introduce you our team who takes care of the complete running of our business. We are passionate and enthusiastic people with high targets and demands in results. Every one of us is a pro at different things therefore we can guide you through the whole purchase process from initial advice, through the products selection and a shopping cart to the unpacking the boxes at your home; always quickly and for the best price possible. 

Marek Šenkypl 

Job position: Owner

He takes care of marketing (the brand,the web, advertising, sponsorships) and the store (product offers, purchasing, sales team management). He takes care of company development and cooperation during developing new products with some manufacturers. He specializes in floorball technologies.

He plays floorball since 1999 for fun at the beggining the officialy since 2001 for TJ Sokol Židenice team where he stayed until 2012. Ever since he plays floorball just for fun the way, so that he never gets tired of it. 

 

Radoslav Mikula

Job position: CZ/SK support

Radoslav takes care of day-to-day communication with customers and suppliers, deals with orders and takes care of running of Brno branch. We is with the company since 2008 and makes one of the most important members of the company.

He plays floorball since 2002 and until now he has never played a match for different club other than TJ Sokol Brno Židenice. In total he played 247 matches in men's category where he received 316 canadian points and according to the club's statistics he is the best player of TJ Sokol Židenice team. Radoslav also likes to play football and he likes to spend time with his French Bulldog Gregor.

 

Petr Ďarmek

Job position: Product specialist, Video-reviews

Petr takes care of photoshoots and product testing and he is also the head of Prague branch. Petr's product photos and videos guides you through our eshop and also you can watch Petr's floorball equipment reviews on our Youtube channel. He is a person that understands floorball and helps you with products selection.

Petr stood at the origin of floorball with us. He plays floorball since 1991. He got 10 Champion titles in Czech republic for Tatran Střešovice team and 2 titles from coach position. He played for Czech representation for couple of years and participated in Europe Championship and World Championship. In 2008 he won the Coach Of The Year title and currently he works as a methodist of FBC Kladno club. Besides floorball he enjoys cycling and windsurfing.

 

History of our store

E-shop Florbal.com was founded in March 2002, therefore we are not new to the market. Our main target since the beggining was to offer professional equipment to all floorball players. We tried to create an alternative to major Internet businesses using competitive prices, friendliness and willingness to advise.  We never said goodbye to the customer right after the purchase of our products and we stick to that until now. We have active floorball players working in our company so we know the best how fast you need your new equipment at home and be ready to score on the ground...

History of the shop

2002 – The official beggining of our company dates back to 2. 3. 2002, when Mr. Marek Šenkypl launched the first version of our web interface which however was quite complicated from the maintenance and purchase point of view. The offer only included basic brands and main products. At that time we were just gathering experiences with the sale bits by bits.

2003 - We learnt that un order to succeed the e-shop needs to continuously expanded and improved. So we started to include new floorball brands in the offer. We wanted to strengthen our position on market and opened first store in Brno, more like a little shop on Pekařská street. Together with friendly attituede and ability to advise we attracted more and more customers who always happily returned and they suggested us that we are going the correct direction.

2005 - We moved to a new premises on Hrnčířská street where we expanded the offer by newly created floorball brands.

2008 – We launched the new version of e-shop due to which shopping became more easier. We invested significant amount in advertising and continuously expanded the system with new products.

2010, - The third e-shop version was launched which contained database that allowed easier shopping, write queries and orientate in our shop.

Groudbreaking year for us was 2012, which brought a real move forward. We moved to new premises on Hlinky street and created the biggest floorball shop in Czech republic. Part of the shop is created by a testing ground where you can try all sticks prior to their purchase.

2012 - New delivery methods either by Czech Post or GLS and we started to deliver to Slovakia. We accomplished the condition of Verified by customers by Heureka.cz serves and almost doubled our offerd range of products. Besides the other the whole time we were trying to adjust and improve all products, we established Facebook and Twitter channel  and hired new colleagues amongst us.

We accomplished the condition of Verified by customers by Heureka.cz serves and almost doubled our offerd range of products. Besides the other the whole time we were trying to adjust and improve all products, we established Facebook and Twitter channel  and hired new colleagues amongst us.

2014 – There was always something to improve  , and precise ideas of how and in what direction should we go were born in the minds of us. We massively expanded the community of our Facebook fans who always happily returned due to our fanatism to floorball.

2015 - Year "At full throttle". Second store in Prague was opened which also has a testing ground. We relentlessly worked on product and service expansion. We included new brands, improved delivery and communictaions with our customers. We focused on the content, started to film videos and write reviews on floorball equipment.

2016 - Complete rework of eshop with lots of improvements was done (filtration of products, gift timeline) and mainly clearer and more structured overview of products. Since then there wasn't a day we wouldn't expand our range of products. We also started more complex analysis and satistics that will show us the direction for 2017.

You are creating a history of this year with us! :-)

 

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Visit us

Store Brno

pobocka brno
Store Brno
Hlinky 34, 603 00 Brno
Monday till Friday10.00 - 19.00
Saturday9.00 - 12.00
+420 608 834 190
info@florbal.com
More about the shop

Store Prague

pobocka praha
Store Prague
Kurta Konráda 6, 19000 Praha 9 - Vysočany
Monday till Friday10.00 - 19.00
Saturday9.00 - 12.00
+420 608 834 190
praha@florbal.com
More about the shop
Floorball equipment

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